Johnstone Supply, The Balsan Group Coronavirus Statement

Effective 3/20/20:

We are restricting inside access to our branches.

• Orders will be moved to a Will-Call system.
• Please place your order online, or utilize our other mobile methods including texting, phone call, e-commerce, mobile app, or email utilizing your credit card or Johnstone Supply account.
• No cash will be accepted until further notice.
• We will pull the material and have it labeled and ready for pickup outside, or if applicable, at the dock door.
• There is no need for a signature. We will put a copy of the invoice with your order.

All deliveries will continue as normal.

• All Johnstone Supply, The Balsan Group trucks will be sanitized at the beginning, middle and end of each shift.
• Drivers will contact you, our customer, prior to a delivery to communicate and meet any expectations that you would like to accept your delivery.
• We ask that all customers maintain a 6’ distance of our driver, and likewise.
• We ask that no passengers or customers enter trucks at any time.
• Drivers will be wearing latex gloves and will have sanitary products in their trucks at all times.
• We will continue to meet your expectations on where you would like us to place the product.
• Signature capture will be 100% conducted by the driver. Drivers will sign for the delivery, type in your name when available, and capture a photo on all deliveries.

Administrative Office and Training

• All customer events and training’s have been temporarily suspended.
• All meetings and internal group gatherings are being conducted virtually.

We are closely monitoring the situation and following guidance from public health officials and government agencies, including the Centers for Disease Control and the World Health Organization, so that we can make ongoing assessments and stay in constant communication to provide information and guidance as developments unfold. Please continue to check our website, social media and emails for updates.